The Joint Admissions and Matriculation Board (JAMB) has announced plans to attend to walk-in candidates at its offices and selected outstations nationwide on Wednesday, October 21, 2026, as part of activities marking its Customer Service Week.
The examination body disclosed the development in a statement published on its official X account on Monday, informing candidates that the special engagement would run from 9am to 2pm.
According to JAMB, the initiative is designed to give candidates an opportunity to make enquiries, seek guidance and raise concerns about the board’s services by speaking directly with its staff.
JAMB Announces Walk-in Service for Candidates
In its announcement, JAMB said staff would be available at its offices and selected outstations to interact with candidates during the Customer Service Week celebration.
The board stated that the exercise would provide an opportunity for candidates who have questions about its services or require assistance to engage with its personnel in person.
“On Wednesday, 21 October, we’re making more room for conversation,” the board said.
It added that candidates could use the opportunity to ask questions, seek guidance or raise concerns about JAMB services.
Exercise to Hold from 9am to 2pm
JAMB said the walk-in engagement would take place between 9am and 2pm on Wednesday, October 21, 2026.
The exercise will cover JAMB offices and selected outstations across the country, although the announcement did not specify the individual outstations involved.
Candidates planning to visit are encouraged to prepare their enquiries and clearly explain any concerns they want the board’s staff to address.
According to JAMB, this would help its personnel better understand the issues raised and provide appropriate assistance.
JAMB Reaffirms Commitment to Better Customer Service
The board said the initiative reflects its commitment to listening to candidates, responding to their concerns and improving the quality of services it provides.
“As we mark Customer Service Week, we’re reaffirming a simple commitment: to listen, respond and keep working towards a better service experience for the people we serve,” JAMB stated.
The examination body also expressed its expectation of engaging directly with candidates during the exercise.
What Candidates Need to Know
Candidates who wish to participate should take note of the following details:
- Date: Wednesday, October 21, 2026
- Time: 9am to 2pm
- Location: JAMB offices and selected outstations nationwide
- Purpose: Enquiries, guidance and complaints concerning JAMB services
- Preparation: Candidates should be ready to explain their concerns clearly.
Candidates should confirm the availability of the relevant service at their intended JAMB office or outstation before travelling, particularly where the specific locations have not been listed in the announcement.
The initiative forms part of JAMB’s Customer Service Week activities, with the board encouraging direct engagement as it works towards improving the experience of candidates who use its services.
